Free all-inclusive shipping on orders of $500 or more
Fillx Aesthetics
Rewards
Fillx Aesthetics

Frequently asked questions

Can't find what you're looking for? Contact us, we reply within one business day.

How ordering works

Paying through a link on WhatsApp keeps every order personal and secure.

  1. Place your orderAccept the terms and place your order. Nothing is charged yet.
  2. Order confirmationYou get your order number straight away and continue on WhatsApp.
  3. Payment instructionsOur team confirms shipping and sends your secure bank payment link.
  4. Payment verificationWe verify your payment and email your confirmation and invoice.
  5. Order processingYour products are prepared and packed with care in Seoul.
  6. Shipment and deliveryWe ship with tracking and send you the number as soon as it leaves.
Are your products authentic?
Yes. All products are sourced directly from established Korean manufacturers. We do not sell counterfeit, grey-market, or repackaged goods.
Who can order from Fillx Aesthetics?
Anyone can browse and order from our store. Some professional-use products require proof of a medical license before an order can be fulfilled; this is noted on the product page where it applies.
What payment methods do you accept?
After you place your order, continue on WhatsApp and our team sends you a secure bank payment link for the exact total. Nothing is charged at checkout, and we never ask for card details in a chat message.
Where do you ship?
We ship only to the United States, Canada, the United Kingdom, France, Australia and the United Arab Emirates, with the final rate confirmed on WhatsApp when we confirm your order. Orders of $500 or more ship free and all-inclusive everywhere. Under $500, US orders choose Standard Shipping (from $35, plus a 5% US tariff) or All-Inclusive Shipping + Ice Box ($85); Canada, the UK, France, Australia and the UAE pay $35, all-inclusive.
How long does shipping take?
Order preparation takes 1–5 working days before dispatch, then shipping usually takes 3–6 working days depending on the destination and courier. Total estimated delivery time is 4–11 working days from confirmed payment. These are estimates, not guarantees. See our Shipping & Returns page for full details.
How are temperature-sensitive products handled?
Products that require careful handling are stored properly and packed for transit so they arrive in the condition the manufacturer intended.
Can I return a product?
Due to the medical nature of our products, returns are handled on a case-by-case basis. Contact us within 48 hours of delivery if there's an issue with your order.
How do I get a copy of my invoice?
As soon as your payment is received we email your payment confirmation with the invoice attached. You can also download it from your order page.