Shipping & returns
Shipping zones & rates
Shipping is worked out at checkout from your delivery address and the product subtotal (before shipping and coupons). Current rates:
United States
Under $500 you choose: Standard Shipping ($55 under $200, $45 from $200, $40 from $300, $35 from $400) plus the 5% US tariff, with other duties paid on arrival; or All-Inclusive Shipping + Ice Box for $85, with customs, duties, taxes and the ice box included.
Alaska · Hawaii · Puerto Rico
$130 under $500, plus the 5% US tariff.
Canada · United Kingdom · France · Australia · UAE
Standard Shipping $35 under $500, with customs, duties, taxes and the ice box included.
Every destination, orders of $500 or more
Free All-Inclusive Shipping + Ice Box. Nothing more to pay on arrival.
We ship only to the six countries listed above, and checkout won't accept other destinations. All-inclusive shipping covers customs clearance, import duties, taxes and the ice box. With US Standard shipping and the Alaska, Hawaii and Puerto Rico rate, the 5% US tariff is added to the order and any other charges applied on import are the customer's responsibility.
Order processing & shipping time
Order preparation takes 1–5 working days before dispatch, counted from the day your payment is confirmed. After dispatch, shipping usually takes 3–6 working days, depending on the destination and the courier service.
Total estimated delivery time: 4–11 working days. Working days are Monday to Friday and exclude public holidays in Korea and in the destination country.
These are estimates, not guaranteed delivery dates. Customs clearance, courier delays, incomplete address details and other events outside our control can extend them. We'll keep you updated if your order is affected. Expedited options, where available for your destination, are shown at checkout with their own window.
Returns & refunds
Because our products are medical-grade and temperature-sensitive, returns are handled on a case-by-case basis. If your order arrives damaged, incorrect, or with an issue affecting product integrity, contact us within 48 hours of delivery with your order number and photos of the affected items, and we'll arrange a replacement or refund.
Refunds are issued to the original payment method within 5–10 business days of approval.